At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀

It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here, from coaching and personal budgets to competitive pay.

You’ll be joining a company that’s having a huge positive impact, with a high-performance culture where you can grow our business, enjoy your career and rapidly progress.

About the role

We’re looking for a Pathway Associate to play a critical role in helping disadvantaged people transform their lives.

You’ll be joining a team of values-driven and creative Caseworkers and will be directly responsible for ensuring that people referred to Beam - our ‘Members’ - have a great first experience and are quickly set up with the support they need to transform their lives.

As a passionate communicator with impeccable organisational skills, this role will enable you to make a real difference to hundreds of lives.

You’ll be

• The first point of contact for prospective Beam members - managing our "triage" process, contacting people by phone and text to explain how Beam’s service works, and skilfully navigating any queries that might come up.

• Managing a smooth onboarding process - assessing what support members need, collecting documents (such as ID), completing references with other services and more.

• Maintaining excitement around the Beam support journey - getting members highly engaged in and excited by their upcoming Beam journey such that an increasing number fully engage throughout their support.

• Owning the member triage process for your team - developing new ways of working to allow members to move through triage more quickly.

• Building trust and fostering positive experiences - ensuring that both our members and government referral partners feel supported and confident in the Beam journey right from the beginning.

You are

• An energetic people person - you’ll thoroughly enjoy speaking to people and building relationships. Members will always have their ups and downs but you’ll find a way to support them into starting their journey with Beam.

• A super organiser and confident multitasker – you’ll confidently manage multiple tasks and member inquiries simultaneously. Excelling in a fast-paced environment and handling a large number of diverse questions comes naturally to you.

• An adaptable and engaging communicator - you’ll be great at improvising during tricky phone calls and have strong written communication to ensure all members can easily access the right support tailored to their needs.

• Compassionate and resilient - some of our members have been through very challenging times. You’ll need high levels of empathy and resilience to support them, setting boundaries and staying composed in complex or sensitive situations.

• A team player who loves a challenge - you’ll be collaborating closely with a tight-knit team of caseworkers to enable Beam to support more members.

Our benefits

• Salary range of £28-32k London-based, or £26-30k remote-based (dependent on experience - we'll have an open discussion).

• Generous EMI-qualifying share options.

• Access to therapy, coaching, classes & content - powered by Oliva.

• 1:1 workplace coaching with More Happi.

• Your own financial well-being coach, through Bippit.

• Generous Holiday - 25 days 3 additional days over the Christmas period + bank holidays.

• Work remotely up to 6 weeks a year.

• Eligible for 6 weeks sabbatical after 3 years in service.

• Nursery scheme through Gogeta.

• Healthcare cover through Benenden Health.

• Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks.

• £200 WellBeam budget for activities enhancing wellbeing and professional development.

• Regular team talks from leading UK tech entrepreneurs.

• Annual membership to Shoreditch Exchange gym.

• Pension scheme where we contribute 3% of your salary and you contribute 5%.

• Free subscription to Calm meditation app.

• Discounted bike and accessories with Cyclescheme, and tech products with Techscheme.

Application process

We have a 4-stage interview process, giving you plenty of time to learn about Beam while we get to know you.

1.  30-minute video call with a member of our team.

2.  Timed scenario-based tasks, giving you a better sense of the role.

3.  Role-play discussions with members of the team.

4.  Final interview with one of our Senior Leadership Team.

Please note:

• We have a 6-month wait period before you can re-apply for this role.

• Unfortunately, we are unable to provide visa sponsorship to candidates.

Feeling excited?

Start your journey to a more impactful career today. We're excited to hear from you!