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Member Manager (Caseworker)

As a Member Manager, you're on the front-line of Beam, working closely with our amazing members to support them on their journey away from homelessness through rewarding work.

You're deeply empathetic and emotionally mature, as well as happy working with the latest technologies and apps in a data-driven way.

You're process-driven and fastidious as well as a creative problem-solver, able to manage demanding workloads in a fast-paced startup environment.

You see the positive and potential in those often associated with the negative.

You're passionate about changing the lives of vulnerable people for the better through innovation and ready for the most rewarding work of your life. 

Member Managers are part of Beam's "Member Support" team - a fast-growing part of Beam. Applications are accepted on a rolling basis.

The position is based in Soho, London and reports to Chief Operating Officer, Seb Barker.


  • Collaborating smartly with our brilliant referral partners 
  • Supporting our amazing members to achieve life-changing, positive training and employment outcomes
  • Building a strong, respectful and professional working relationship with Beam members
  • Supporting members to create content for their campaigns using our proprietary in-house technology
  • Producing detailed risk assessments and case notes
  • Working to KPIs and constantly looking to improve the Beam model


  • >1 year high-quality professional experience in a startup, social enterprise or the homelessness sector
  • Experience working with vulnerable individuals - or huge enthusiasm to excel in that field (don't worry, we provide significant training to Member Managers)
  • Passion for innovation and social impact
  • Thrives under pressure and in fast-paced environments
  • High level of written articulacy
  • Highly detail-orientated and risk-aware while working with integrity and openness
  • Entrepreneurial, get things done attitude
  • Highly adaptable, personable and excited to work with people from diverse backgrounds
  • Committed to promoting equality of opportunity in London and far beyond

Compensation & Perks

  • £25-35k - a highly competitive social enterprise and 'Tech for Good' package
  • Additional EMI-qualifying share options 
  • Stunning coworking office in Soho
  • 'Beam team talks' with some of the UK's leading entrepreneurs 


We're a rapidly-growing, high-energy team who love our work and making a positive impact. If you believe in our purpose and want to learn fast and drive some major innovation, get in touch.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!


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